Frequently Asked Questions When Purchasing

1. Who can publish listings on the platform?

Publishing listings on Lotigy is available exclusively to legal entities, registered companies, and merchants. A prerequisite for activating a seller profile and publishing LOTs is the conclusion of a contract between the seller and the platform. This ensures that each party has clearly defined rights and obligations and that transactions are carried out in a secure and professional environment.

2. What products can I offer?

You may offer any type of goods, without quantity limitations, provided that they comply with the platform’s Terms and Conditions.

3. How do I publish a listing?

Once your profile has successfully passed verification by the platform administrators and you have been granted access to the listing creation panel, you will be able to publish your LOT. When creating a listing, you must select the listing type that best corresponds to the products included and complete the main product details, including description, quantity, price, and delivery terms.
Uploading images that accurately represent the goods is mandatory. Each listing is activated only after review and approval by the platform administrators, in order to ensure compliance with internal rules and content quality standards.

4. How long does the listing approval take?

Listing approval is carried out within 24 hours after the submission request. Once approved, the listing becomes visible to all platform users.
If additional verification or corrections are required, you will receive a notification in your profile. In the event that a listing is found to be non-compliant with the Terms and Conditions, a platform administrator will contact you for clarification and assistance.

5. How do I set the price?

The price is determined by you, and the platform does not influence the value of the listing.

6. How does payment work?

Payments are made through the payment methods supported by the platform, namely bank transfer, card payment, or cash on delivery.
For card payments, the funds are received into the platform’s corporate account. In accordance with the contractual terms, the platform is obliged to transfer the paid amount to your bank account for the respective order. Upon successful card payment, you will receive an automatic notification confirming the payment, after which you may proceed with shipping the order.
For orders with bank transfer as a payment option, you are required to attach a proforma invoice to the relevant order through your profile, based on which the buyer completes the transfer. In this case, you are fully responsible for tracking the payment and confirming receipt of the funds before proceeding with shipment.

7. Who organizes the delivery?

You are free to choose a courier service or your own transportation method for delivery. Delivery terms are specified directly in the listing, allowing the buyer to be informed in advance and to select a convenient delivery option when finalizing the order.

8. How are warranty claims, complaints, or returns handled?

In the event of a complaint, return, or warranty claim, the buyer submits the request through the platform’s functionalities via their user profile by accessing the specific order related to the relevant product or products. Submitting a request in this manner constitutes official notification to the seller, who is responsible for subsequent communication and processing of the claim in accordance with applicable law and the conditions published on the platform.
Detailed information regarding the procedure for handling warranty claims, complaints, and returns is available in the following section:

9. What fees apply when selling on Lotigy?

Fees are determined in accordance with the contractual terms between the platform and the seller and are agreed in advance upon signing the contract.

10. Can I make purchases with a seller profile?

Profiles with seller status are intended solely for publishing and managing listings and do not allow purchases to be made. If you wish to shop on Lotigy, you must create a separate profile with buyer status. This separation ensures a clear distinction between roles and guarantees the proper functioning of the platform.

11. Can I receive assistance if an issue arises?

If you have questions or require assistance, you may use the real-time chat, which is available at all times. Additional support can also be obtained via the platform’s official email address: info@lotigy.com.